| | August 20204EditorialApplication of artificial intelligence throughout the workflow of organizations is gradually becoming more and more imperative, not just with the intent of bringing automation but making the processes smarter. Conversational AI is one of the areas wherein it is making a tangible impact by transforming the interactions with customers. A major enabler of this new found intelligence is the advent of cognitive technologies that have brought even the unstructured data within the purview of data analytics for customer relationship management. Hence, consumers and brands are embracing conversational AI, not just because it is faster but also because it is smarter. Owing to the new tools, AI now has the capability to draw on contextual data sources, providing bots with clearer portraits of individual customers, and thus leading to better informed, highly personalized conversations. Moving forward, it is expected that conversational platforms will get more integrated with mobile and IoT applications to enable better communication with enterprise systems. As a result, business users are breaking the shackles of constraints pertaining to mobile user interface. Gradually getting past the initial stage of adoption, conversational AI is opening new frontiers by combining ML and NLP, in turn empowering the assistants with contextual knowledge. In the face of rapid cloud adoption, the conversational AI vendors are also embracing the change and jumping on the cloud bandwagon. With the increasing demand for scalable, easy to use, and cost-effective conversational AI solutions, more and more players are venturing into this domain looking to tap into the potential. In this issue, CIOReviewIndia brings to you the list of 20 Most Promising Conversational Platform Providers who have made their mark in this domain with their technology acumen and industry expertise. These companies have kept abreast of the new technological advancements in this segment and have leveraged them to their full potential. We hope this issue gives you helpful insights into this market landscape. Sudhakar SinghEditorsudhakar@cioreviewindia.comThe Profound Impact of Conversational AI VOL 7 · ISSUE 4 - 1 · AUGUST - 2020PublisherOffice Editorial queries editor@cioreviewindia.com To subscribeVisit www.cioreviewindia.com/magazine/ or send email to: subscription@cioreviewindia.comCover price is Rs 150 per issueAshok KumarVirupakshi PattarAlok ChaturvediGroup Art DirectorVP - Sales and MarketingMagendran PerumalCirculation ManagerEditorial TeamCIOReviewIndiaNo. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugheshpalya, Bangalore-560017Vetrivel SSivasankar SEditorSudhakar SinghVisualizersAdvertising queriessales@cioreviewindia.comBangaloreTel 080 46441103Sales and MarketingAmrit SinghIndranil ChakrabortyRavi Kalgi Madan D SNagendra KumarPrinted and published by Alok Chaturvedi on Behalf of Bizprint Media Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published at No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017. Copyright © 2020 Bizprint Media Technologies Pvt Ltd, All rights reserved. Re-production in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.Neha SharmaLakshmi GSamrat PradhanTeja BoncheruvuJanifha EvangelineSuchita GonsalvesNoidaTel 120 4639300
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