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CIO Review >> Magazine >> October - 2013 issue

Emerio Technologies: Improving Visibility in IT Infrastructure Management


Companies today are struggling to significantly improve visibility into the performance of their IT infrastructure while still reducing costs. Aiding such companies is Emerio, a provider of managed services. Founded in 1997 and headed by Harish Nim, CEO, Emerio provides managed infrastructure, end user computing services, managed security services and service desk facilities."We have in-depth experience in providing SLA backed managed services to our customers. Our managed services expertise combined with our mature ITIL based processes provides the leading edge to our customers. Apart from logging and resolving issues, we play a critical role in ensuring the availability of your IT systems," adds Nim
Emerio's team of IT professionals has grown up to become experts in the day to day management of IT systems and hold the right certifications to provide clients with the best possible service. Their local team also works with the global competency centres and product vendors to resolve the most complex issues with the quickest turnaround time.
What gives the company an edge over competition is their 550 plus resources with competencies in various infrastructure technologies, tools and methodologies. Along with 24x7 multilingual support services for clients.
As a result of the quality services provided by Emerio Technologies, they have a strong customer retention rate and the company is poised to win a larger market share with their dedicated and shared service options with flexible engagement models.