Wipro Limited recognized as a Leader in Healthcare Payer Operations Services

CIOReviewIndia Team | Wednesday, 16 September 2020, 04:27 IST

Wipro Limited recognized as a Leader in Healthcare payer operations services

For Healthcare Payer Operations Service Providers 2020, Wipro Limited, which is a leading global information technology, consulting and business process services company, has been positioned as a leader in Everest Group’s PEAK Matrix®.  

Mapping them on the Everest Group PEAK Matrix® based on several parameters including vision, capability, and market impact, the report evaluated the digital services capabilities of 29 global healthcare BPS providers. 

Owing to its portfolio mix and investment in digital platforms such as Member360 and Wipro Holmes - Artificial Intelligence and Hyper Automation Platform, Wipro was positioned as a Leader owing to its portfolio mix and investment in digital platforms. And hence,  besides expanding the scope of business with existing ones, this has helped it acquire new clients. 

Nagendra P. Bandaru, President, Cloud and IT Infrastructure Services (CIS) and Digital Operations & Platforms (DOP) said, “Now more than ever, insurance companies need to forge stronger relationships with customers and automation is game-changer. Emerging technologies help significantly improve profit margins as well as transform customer experience. Our investment in a payer business transformation framework, driven by best-in-class domain consultants and experts, has digitized the heath experience and enabled our customers to be ahead of the curve.”

Mohd Ehteshamul Haque, Senior Vice President and Global Head - Healthcare Vertical, Wipro Limited said, “The rules of engagement and compliance are being rewritten every day and, now more than ever, health insurance buyers expect better care and digital engagement at lower premiums. Our strategy addresses this by creating personalized health plans for members at competitive costs. We achieve this through our Unified Digital Payer Platform supported by our strong partnership ecosystem that broadens our capability. This, coupled with our approach of Business Transformation through Customer Journey Mapping and Rapid Prototyping for the Payer Market is paying off.”

“For healthcare payers, one of the biggest issues is the lack of an integrated solution approach by third-party partners,” said Manu Aggarwal, Vice President, Everest Group. “Wipro’s development of a payer-in-the-box solution, leveraging its services/platforms through a partner ecosystem, has helped it offer a unified solution in areas such as member enrolment (through its Medicare and Affordable Care Act (ACA) platforms) and claims management.”



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