Vodafone Idea Continues its Partnership with TCS to Improve Customer Experience

CIOReviewIndia Team | Thursday, 17 October 2019, 13:07 IST

CIOReviewIndia TeamVodafone Idea Limited (VIL), one of India’s leading telecom service providers and Tata Consultancy Services (TCS), one of the leading global IT services, consulting and business solutions organizations, have extended their decade-long strategic partnership for the next five years. The decade-long partnership between TCS and VIL has been extended for another five years to focus on improving customer acquisition and realizing synergies from the Vodafone-Idea integration.  

Vodafone Idea is adopting the latest technologies for customer experience enhancement, as it undertakes the world’s largest network integration in India. It has been able to differentiate itself in a dynamic and intensely competitive market by acquiring scale, personalizing the customer experience and constantly innovating with newer, technology-led services targeting the B2B segment as well as the start-up ecosystem. TCS has been its technology partner in this journey, managing all of its customer-facing applications.

In the next leg of this partnership, TCS will leverage its deep contextual knowledge of Vodafone Idea’s business, its Location Independent Agile model and expertise in analytics and AI to further personalize the end-customer experience and improve customer acquisition. Additionally, TCS will work on bringing integration synergies in Vodafone’s and Idea’s systems to strengthen operational effectiveness and enable faster revenue realization.

“As the TCS-VIL partnership enters its 10th year of the engagement, we are pleased to extend our partnership with TCS and focus on bringing Value Addition through Automation and Digital Experience, thereby fueling sustained business growth,” said Hitesh TK, CIO, Vodafone Idea Ltd.

“We are delighted to continue our long-standing strategic relationship with VIL, which is a testament to our investments and commitment in supporting our customers’ transformational journeys. Our Business 4.0 framework will help VIL leverage the power of digital technologies to strengthen their customer base, and streamline their operations to support continuous innovation,” said Ujjwal Mathur, Country Head, TCS India. 

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