Governments across the world have a huge responsibility of transparently investing public funds at the same time keeping the public secure. Therefore, this can be achieved by technological innovations. In order to improve the efficiency of the services being offered by governments, the latest technology developments that include AI, and blockchain are being implemented by them. For instance, blockchain technologies can help governments to safeguard crucial as well as vital records protected, within a secure ledger.

“The Covid-19 pandemic has spurred the acceleration of digital innovation across the government sector around the world, presenting government leaders with new opportunities to use data and technologies to build trust, agility, and resilience in public institutions,” said Rick Howard, research vice president at Gartner. “While pandemic-related challenges will continue for some time, technology trends have emerged that address critical challenges in areas such as security, cost containment, and citizen experience.”

Accelerated Legacy Modernization

Since governments have experienced not only the limitations but also the risks posed by decades-old legacy infrastructure and core systems, earlier, the government CIOs are accelerating/augmenting the move to modern, modular architectures intending to be better equipped in order to deal with the next disruption. While the requirement for legacy modernization is not very new to government CIOs, the challenges that are related to the pandemic have served, by increasing the importance of awareness of the resulting risks and the need for it.

Adaptive Security

The approach to cybersecurity, which analyzes behaviors as well as events in order to protect against and adapt to threats before they occur is Adaptive security. Organizations can continuously assess risk and also automatically offer proportional enforcement which can be either dialed up or down, using an adaptive security architecture.

Organizations are not only facing constant security threats from external sources but they are also facing security threats from internal sources. Therefore, Organizations need to be vigilant and prepared in order to maintain a robust set of security policies, which can be applied across their enterprise. However, owing to the continuous evolution of security threats, it is not just enough for enterprises to only use blocking mechanisms of after-the-event procedures in order to prevent and respond to attacks, but they have to implement more advanced security platforms which have the ability to adapt to the latest threats and implement dynamic protect and response mechanisms.

Benefits:

Adaptive security provides numerous benefits over other traditional security platforms. However, how you select to implement adaptive security would mostly depend on the size of your enterprise, and the design of your network. Some of the benefits include:

• Monitoring and response in real-time
• Prioritization and filtering
• Reduce the attack surface
• Reduce resolution times

XaaS (Anything as a Services)

XaaS is nothing but a cloud-only sourcing strategy. XaaS embraces obtaining/acquiring the complete range of business as well as IT services on a subscription basis. XaaS not only renders an alternative to legacy infrastructures modernization but also offers scalability as well as decreases the time to deliver digital services.

Benefits of XaaS:

• improving the expense model
• speeding new apps and business processes
• shifting IT resources to higher-value projects

Case Management as a Service (CMaaS)

While, Case Management is one of the predominant workstyles of government, along with the complete legacy-heavy portfolio of monolithic case management points solutions that are found in most departments, CMaaS is a new way for building institutional agility. This is built by applying composable business principles and practices, in order to replace legacy case management systems with modular products. These can be rapidly assembled, disassembled as well as recomposed in response to changing business requirements.

Case management software ensures all critical and most needed information is collected and it works with the human who is managing the case in order to get to know what steps are required. Therefore, by decreasing the amount of data transfers, the case management software makes sure that information does not get lost and the best-case management software finishes the tasks automatically.

Benefits of CMaaS:

• Reduced human error
• Security
• Completion of cases from anywhere
• Analysis
• Flexibility

Operationalized Analytics

The strategic & systematic adoption of data-driven technologies that include AI, ML, and advanced analytics at every stage of government activity in order to improve the efficiency, effectiveness & consistency of decision making is Operationalized analytics. Through Operationalized analytics decision-makers can make better context-based operational decisions in real-time in order to improve the quality of the citizen experience.

The way ahead

Forward-thinking enterprises and governments across the world understand the technological forces, surrounding them and are searching for ways that would harness them for the benefit of their citizens.