GTPL associates with Aprecomm to optimize W-Fi connections with AI
CIOReviewIndia | Monday, 10 January 2022, 08:42 IST
GTPL Hathway Limited, a Multi-Service Operator (MSO) Monday said it will remotely optimize its residential Wi-Fi connections using Artificial Intelligence (AI), in partnership with Aprecomm.
“This A.I. technology will help GTPL bring down the customer issue resolution time and enhance the customer experience on its network of more than 700K connected broadband households,” according to an official statement.
Aprecomm’s AI Engine will allow GTPL to convert its household connections to AI-enabled smart Wi-Fi access points (APs). This will offer proactive monitoring and measuring of the “wireless experience” of the connected devices, and will allow real-time insights into the network.
Homegrown telecoms equipment maker HFCL, too, last week partnered with Aprecomm to integrate AI into its networking products.
“The partnership with Aprecomm will aid us in our efforts to ensure the best experience for our broadband consumers with faster and proactive resolution of potential issues,” said Anirudhsinh Jadeja, Managing Director, GTPL.
“We are very happy to work with GTPL and bring the latest technology into their network which can assist them with up to 50% reduction in customer support handling time and phenomenal improvement to the customer experience. We are looking forward to bringing more innovation in Network Automation in the coming months,” said Pramod Gummaraj, CEO, Aprecomm.
The measurable improvements offered by the integration between GTPL and Aprecomm will also lead to lower maintenance cost and improved customer satisfaction for the MSO.
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