The empowerment of the engineers is quickly becoming an essential requirement for field service businesses. Engineers can provide high-level of service to customers when the data and the devices are connected. Customer service plays a vital role. Customer satisfaction is one of the top criteria for the success in Field service. Organizations are equipping their teams with insights to make revenue generating decisions in real-time. As a result, the way the organizations approach the technologies are changing every now and then, which undertakes the latest technologies and trends.

Most of the leading companies today believe that meeting the customer demands are one of the major factors for their business development. And companies today are addressing these service requests with service maintenance software. Those companies employing the field service software make their processes transparent, letting the customers have a clear vision on their service methods. The businesses also take a step forward to notify the customers when there is a service due and allow rescheduling if needed.

Automation is one of the essential factors shaping the Field Services market. It helps employees improve their productivity in order to serve customers in the right way. Automation allows immediate access to inventory to the employees. With the advent of cloud-based field service management software, it has become more accessible than ever to get access to customer data effortlessly. Such software offers an array of features to users including licensing history, digital customer interaction, invoicing, technician scheduling, and much more.

At the same time, it is also important to decide upon the right mobile architecture that is capable of solving the inherent challenges around Field Service. The global research and advisory service providers, Gartner says that 40 percent of the workforce today is mobile, and Field Service organizations have purchased nearly 53 billion tablets last year. More and more organizations have started using mobile to automate the service process which is eliminating the fake data, and moving towards complete eradication of paper method.

IoT has been on service businesses radar for a while now, and hence the advancement in the trend is quite evident. Information captured in the field provides diagnostics and performance metrics that mitigate certain issues as well as track patterns and trends for long-range planning. The goal is to ensure an intelligent and preventive approach.

Finally, with technology development moving so quickly and companies continually having to modernize their solutions to keep up with the competition, this year is expected to see an increase in businesses entrusting one provider to deliver all the functionality and modularity they require to manage their work, workers and assets. This requires robust and flexible platforms backed by a reliable support.