| | August 20194EditorialHospitality industry is getting a makeover with the advent of new technologies which are enabling businesses to deliver greater personalization and better service. While AI is giving new dimensions to the hospitality industry by helping manage big data and in the management and integration of booking platforms, it is taking customer service to the next level. Then there is data analytics which is further helping the hotel industry to better understand customers and manage customer base effectively. Hospitality industry through data analytics can now understand and serve the customer better. With the help of artificial intelligence, the Internet of Things connectivity and other new technologies, businesses are now able to offer a more engaging brand experience while meeting and even anticipating guest needs. Guests are now demanding more personalized options so that properties can meet their discrete requirements. Furthermore, the rise of the digital community signifies that competition is rife. Hotels therefore need to leverage the resources and systems at their disposal if they hope to retain loyal clients. With time, automated checkout services, customized environmental settings within each room, the use of the Internet of Things, and wireless data linking are now all becoming commonplace. The ultimate goal is to provide guests with a fully customized experience. Today, many guests prefer technology over human interaction for simple tasks. Remote check-in and check-out options are becoming popular, and some hotels are beginning to work with apps that let guests order room service right from their mobile devices. Such advancements are being led by the innovative measures taken by the technology solution and service providers in the segment. In this issue, CIOReviewIndia brings to you lists of Most Promising Hospitality Technology Solution and Service Providers who have proved their mettle in this domain with their innovative approach. These companies pride themselves on keeping pace with the latest technological advancements in this domain. We hope this issue gives you helpful insight into this market landscape. Sudhakar SinghEditorsudhakar@cioreviewindia.comPersonalization and Customer Service: the Key Success Metrics VOL 7 · ISSUE 8-6 · AUGUST 14 - 2019 PublisherOffice Editorial queries editor@cioreviewindia.com To subscribeVisit www.cioreviewindia.com/magazine/ or send email to: subscription@cioreviewindia.comCover price is Rs 150 per issueAshok KumarVirupakshi PattarAlok ChaturvediGroup Art DirectorVP - Sales & MarketingMagendran PerumalCirculation ManagerEditorial TeamCIOReviewIndiaNo. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugheshpalya, Bangalore-560017Vimalraj MVeena R PSuanyaEditorSudhakar SinghVisualizersAdvertising queriessales@cioreviewindia.comBangaloreTel 080 46441103Printed and published by Alok Chaturvedi on Behalf of Bizprint Media Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published at No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017. Copyright © 2019 Bizprint Media Technologies Pvt Ltd, All rights reserved. Re-production in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.NoidaTel 120 4639300Anitha TLakshmi GSuchita GonsalvesSamrat PradhanJanifha EvangelineTeja BoncheruvuSales & MarketingAmrit SinghRavi Kalgi Rohit RaghubanshiMadan D S
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