| |March 20194CIOReview | |DECEMBER 20185CIOReview | |February 20185CIOReviewCloud and Mobile, Leading the Way EditorialCRM domain is witnessing unprecedented innovation and companies are vying to implement new CRM platforms to enhance conversion rates, gather relevant data, boost sales and improve customer satisfaction. This innovation is being driven by the advent of disruptive technologies that are redefining CRM. Artificial intelligence is one such technology that is going to shift the focus towards conversational CRM systems. Apart from text and face recognition, voice functionalities are expected to lead this transformation. AI-powered CRM will enable organizations to get information from simple to complex data by using voice commands. IoT is another technology that is believed to be one of the main drivers of CRM as it will give a big boost to CRM in terms of having CRM systems work better for organizations, driving sales, and improving customer service and satisfaction. One example of such integration is the ability to analyze information generated from connected devices, and if any issues are reported, even fixing them remotely. As everything is becoming connected to the network, varying industries will be transformed and IoT in CRM will be able to handle this transformation by being able to better automate customer service to solve problems faster. Similar to every other domain, CRM has also been influenced by Mobility, producing Mobile CRM which delivers full CRM capabilities on almost any device that can connect to the network. With mobile device usage continuing to grow, it is only natural that the number of CRM users that access their system on smartphones and tablets will continue to grow as well. An increase in mobile CRM usage means increased efficiency, access to more accurate information, and improved customer experience. In this issue, CIOReview India brings to you a list of 20 Most Promising CRM Solution Providers who have proved their mettle in this domain with their innovative approach. These companies pride themselves on keeping pace with the latest technological advancements in this domain. We hope this issue gives you helpful insight into this market landscape. Sudhakar SinghEditorsudhakar@cioreviewindia.comNew Technologies Driving CRM Innovation VOL 7 · ISSUE 3-1 · MARCH 5 - 2019 PublisherOffice Editorial queries editor@cioreviewindia.com To subscribeVisit www.cioreviewindia.com/magazine-in or send email to: subscription@cioreviewindia.comCover price is Rs 150 per issueAshok KumarVirupakshi PattarAlok ChaturvediCIOReviewGroup Art DirectorVP - Sales & MarketingMagendran PerumalCirculation ManagerEditorial TeamCIOReview No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugheshpalya, Bangalore-560017Vetrivel SVimalraj MCIOReviewEditorSudhakar SinghVisualizersAdvertising queriessales@cioreviewindia.comBangaloreTel 080 46441103Sales & MarketingAmrit SinghIndranil ChakrabortyRavi Kalgi Rohit RaghubanshiAmeet Kumar SahooPrinted and published by Alok Chaturvedi on Behalf of Bizprint Media Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published at No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017. Copyright © 2019 Bizprint Media Technologies Pvt Ltd, All rights reserved. Re-production in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.Chitra MishraEmmanuel Christi DasLakshmi GNazish HussainRachana ShekarAnitha ThomasSuchita GonsalvesVinisha PaivaNoidaTel 120 4639300
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