| | May 20184CIOReview | |September 20175CIOReviewEditorialCall centers have transformed the customer service landscape. They are becoming more strategic part of organizations. With the advent of disruptive technologies, their delivery is being redefined and businesses are vying to provide faster and improved service to their customers. Cloud is one of these technologies that have brought a significant change to the way call centers operate. The market for cloud-based contact center solutions continues to expand rapidly, as vendors add more features to their platforms and establish a proven record of reliability and uptime. Many of the key drivers of this rapid pace of adoption are common across all types of cloud technology ­ flexibility, scalability, reliability and security. Organizations of all sizes, as well outsourcing providers, are adopting cloud-based contact centers, attracted by a number of benefits. They include low start-up costs, rapid scalability and a wide choice of solutions and support from scores of vendors. One of the big changes the Cloud has helped to introduce in the contact centre is the ability to respond to different modes of communication customers are using. To truly stay in tune with customer demands, omni-channel contact solutions are becoming increasingly popular. A cloud-based omni-channel solution provides a single streamlined experience, ensuring that the data from every contact point is integrated into the system, so that the service is as fast and responsive as possible no matter how the customer chooses to get in touch. SMBs are also joining the bandwagon and those who do not have any contact center technology are already operating contact center related processes. In this issue, CIOReview India presents to you `20 Most Promising Call Center Solution Providers' who have proved their mettle with their innovative offerings. These companies pride themselves on keeping pace with the latest technological advancements in this domain. We hope this issue gives you helpful insight into this market landscape. Sudhakar SinghEditorsudhakar@cioreviewindia.comCloud bringing Reliability and Uptime to Call Centers VOL 6 · ISSUE 5-4 · MAY 09, 2018 PublisherOffice Editorial queries editor@cioreviewindia.com To subscribeVisit www.cioreviewindia.com/magazine-in or send email to: subscription@cioreviewindia.comCover price is Rs 150 per issueAshok KumarVirupakshi PattarAlok ChaturvediCIOReviewGroup Art DirectorVP - Sales & MarketingMagendran PerumalCirculation ManagerEditorial TeamCIOReview No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugheshpalya, Bangalore-560017S Sivasankar Satyajit SubhankarVeena R PiddannavarCIOReviewEditorSudhakar SinghVisualizersAdvertising queriessales@cioreviewindia.comBangaloreTel 080 46441103Sales & MarketingAmrit SinghIndranil ChakrabortyRavi Kalgi Rohit RaghubanshiAmeet Kumar SahooPrinted and published by Alok Chaturvedi on Behalf of Bizprint Media Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published at No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017. Copyright © 2018 Bizprint Media Technologies Pvt Ltd, All rights reserved. Re-production in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.Chitra MishraEmmanuel Christi DasLakshmi GNazish HussainShaheen SaikiaSeena KennethSuchita GonsalvesVinisha PaivaNoidaTel 120 4639300
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