Although the Indian retail business has developed a credit management system; owing to the fluctuating payment behaviour of customers, they still have a long way to go. This causes relationship managers to spend a substantial portion of their productive time on follow up and closure of payments. The situation sketches out a desolate picture where the business are unable to outsource the payment activity which further leads to decreasing employees’ potential bandwidth. Additionally, during year end, when companies estimate the amount of uncollectible accounts, the management invests a great deal of judgment and discretion to determine the allowance for doubtful accounts. Even though this affects both the assets; accounts receivables and net income, the total assets and net income stays unaffected at the time of write-off, when accounts turn out to be uncollectible. This results in organizations ending up with a great deal of revenue loss. Headquartered in Gurgaon, Haryana, TanServ, tapped into this opportunity helping organizations to mitigate these pain points and assist in the collections activity in the enterprise space. TanServ is a B2B Enterprise Account Receivables Servicing organization with expertise in AR Servicing in the large corporate and mid-market Segments. With “Complete ownership” as the key to all operations, TanServ has a field presence in about 12 cities and has been working with many Fortune 500 companies including some of top Industrial/IT/Chemical companies in India.

Concept of Total Ownership
The backend work to be done before the invoice submission itself is vast which steals huge bandwidth of the Customer relationship manager. This enabled TanServ to come up with the “Total Ownership concept” which is about owning the collection budget of the client organization in the same way their core employees would do. In other words, TanServ works with the internal teams of clients to ensure all the required work (documentation, tax clarifications, Service SLAs etc.) is completed in time to ensure faster collections. “TanServ make it their responsibility to reach out to various internal stakeholders for signoffs and/or other requirements, if it gets necessary,” says Sridhar Kuchibhottlla, CEO.

Integrity and Compliance
Every employee in TanServ swears by a code of conduct which is to uphold the laws of land and do nothing which could be a suspicion of wrong doing. In all the deeds and interactions with customers, this is always the top priority value. Also enhancing customer relationship for a continued mutually beneficial relationship is a turnkey TanServ is driven by. TanServ was found by people who understand the importance of continued great relationships with customers and ensures the process of serving the clients with a phenomenal focus on maintaining great customer relationships.

Though the metrics of measurement for different clients are different, TanServ have been successful in delivering in each unit by providing robust analytics and reporting to the clients. Working with the industry leader from an assortment of different domains, TanServ has added a number of stars along the way. To mention a few- achieved collections of more than 90 percent in the new invoices for a top IT company; Up to 35 percent reduction in DSO for an industrial company; substantial recovery of old debts for a leading chemical company.

For one of the top IT enterprise, catering to customers in India and SE Asia, the business grew, and with it, the requirement to collect faster became challenging due to bandwidth issues of the existing teams. Further, the spread of business across multiple remote locations required resolute efforts to collect. TanServ provided a focused approach through multi-channel approach to effectively collect majority of the AR within the predetermined time leading to increased collection coverage.

With a wide range of clients namely Wipro Infotech, Ingersoll Rand, Johnson & Johnson, and Kusters Engineering, TanServ plans to double its top line every year for the next 5 years. By maintaining a clear blueprint of investing in talent & technology TanServ is working towards some high-end products to add significant value to the clients and lead the B2B Enterprise AR space in India.