System or network downtime usually leads to surge in overhead costs, declined productivity, increase in customer attrition and even loss of annual revenue of enterprises. With ever changing technology, it has become essential for enterprises to upgrade and optimize the Technical Support service for hassle free functioning of computer systems in a company. California headquartered SupportBuddy is one of tech support firms that offers on ground technical support servicesto almost all top third party brands of computers, mobile devices, anti-virus software tools and web-browsers. The service by SupportBuddy also includes assistance for repairing printers of all popular brands, peripherals and other software applications including Macintosh.

However, the company provides technical support majorly through three different communication channels – phone, email, and chat. SupportBuddy hires only certified and experienced technicians to deliver the quality support to its clients. Currently, it has about 500 employees distributed in different departments. “The comprehensive suite of services provided are indeed premium in nature and extraordinary as technicians leave no stone unturned in resolving the troublesome technological issues,” says Amitoz Singh, CEO of SupportBuddy who founded the company in 2011.SupportBuddy aims at rendering out-of-box reliable service directly to consumers and small businesses across major tech-savvy countries.

Leveraging Proprietary Buddy App

SupportBuddy’s proprietary application called Buddy App has been designed to render numerous functionalities at one touch that provides a unique and enhanced platform for resolving technical issues without failure. Customers also have the liberty to opt from various channels for communication through Push to talk service for live help, Service Centre for availing technical assistance, Social Connect and Emailing option to connect with other IT vendors across the globe. This facility bridges the gap between users and electronic devices at a simple click of a button. Furthermore, as the technicians are equipped with unique skills, they ensure complete user satisfaction in terms of any technical glitches. “Microsoft certified technicians are the keys for leveraging unmatched apt technical service to different verticals and gateway to our success,” saysAshishKhanna, President- Marketing at SupportBuddy.

Assisting Corporate and Individual clients

SupportBuddy helped UK based medium-sized enterprise to encounter troublesome issues of multiple systems of office in speculated time limit. Several departments of the company such as production, sales and marketing faced similar concerns. The employees reported their manager regarding issues in browsers and errors in emails pop up. Additionally, the systems didn’t recognize anti-virus software application. The computers and ant-virus software implemented by the company comprised of different brands. With an aim to provide top class technical assistance, SupportBuddy team rectified each system individually to identify a particular problem in limited time period of maximum a day. Following the identification of errors, technical issues were diagnosed and recovery steps were executed by the technicians. Hence employees and HODs of the company were satisfied by the time bound apt service by SupportBuddy. “I am indeed overwhelmed by the quick response and apt delivery of service that technicians of SupportBuddy showed. I would like to have long association with the Company,” said Nancy Johnson, Operations Head at D Link Corporation.

Similarly, Support Buddy assisted a programmer from NYC pertaining to technical glitches on personal laptop. The system used to get close automatically with an error message on the screen and then got started again. The chief motive of the technicians at Support Buddy was to get the issue resolved as soon as possible without endangering the stored data and other professional software tools installed in client’s laptop. It was identified that the error was due to non- up gradation of antivirus software. Following the up-gradation of antivirus, the laptop started working fine.

Going beyond Remote Technical Assistance

Along with online support, SupportBuddy ensures to provide all possible solutions pertaining to technical assistance to various verticals and individuals across the globe. “When it comes to technical support, there are a lot of competitors in the market who are only on remote support, however we are one stop shop for all hardware and software solution,” explains Amitoz.

BBB accredited and D&B verified business firm SupportBuddy aims to target UAE market in the coming years and strengthen its existing services across United States, Canada, United Kingdom, Australia and New Zealand. “The company has around 2,000 certified technicians who respond to over 10,000 calls a day and have addressed over millions of technical issues and are determined to continue the same in future”, concludes Amitoz.

Testimonial

“My Laptop was locked by a virus just before sending the reports to my boss. Then, I remembered the assistance from SupportBuddy I had taken last time and called them up. As expected the technicians resolved the issue by upgrading the antivirus that had expired within 30 minutes and my days work was finally saved,” said Angelia Mathews, CEO of Linksys Consulting.”