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CIO Review >> Magazine >> March - 2015 issue

Qspear: Helping Organizations achieve efficiency thereby enhancing profitability through IT Adoption

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In today’s competitive and dynamic business climate, applications for ERP, Human Capital Management, Customer Relationship Management and Business Intelligence, have become imperative for organizations looking to gain competitive advantage and consequently enterprise application integration has increased in importance because of its role in linking various applications. The hodgepodge of various applications evolving to simplify the business operations and address customer requirements have challenged the entire functioning of the business processes. With such qualms, organizations have meanwhile acknowledged the necessity of Enterprise consulting services to simplify the business and IT challenges and annihilate the existing pains of application integration. Qspear headquartered in Noida, New Delhi provides services for the smooth adoption of enterprise application and technology solutions to help organizations automate and optimize business processes to increase cost savings and productivity.

Utilizing IT as a Business Enabler
Three industry professionals viz: Tumul Maheshwari, Rajeev Asija and Prashant Dangwal from diverse backgrounds bolstered by rich and extensive IT and non IT industry experience took a conscious decision in 2012 to invest in the enterprise application market and went ahead to establish Qspear Consultancy Services. The former colleagues in HCL leveraged their domain expertise and knowledge in various customer segments and carved several strategies to benefit customers by utilizing IT as a Business Enabler. “We understood the unique needs of the customers and coming from IT background with rich experience of implementing large scale solutions in India and overseas have helped us to provide IT services ranging from Consultancy, Implementation to Handholding support in the areas of package solutions covering entire range of organizational business functions, says Tumul Maheshwari, CEO, Qspear Consultancy Services”. Today, the company being an Oracle Gold Partner is focused on enterprise solutions from Oracle such as ERP (Oracle E-biz suite and Fusion Apps), Business Intelligence, Project Management Solution like Primavera, CRM, and Fusion Middleware for Business process management and Integration Services. To stand out amongst its peers, Qspear focuses profoundly on long-term customer engagement and quality of service delivery. Under the dexterous leaderships of Rajeev Asija and Tumul Maheshwari, both being seasoned information and communications technology veterans, Qspear has been successful in achieving its goals of becoming a next generation Consulting and IT Solutions Company. Backed by fervent and dedicated team of consultants the company has served various industries such as Banking, Financial Services, E-commerce, Engineering Procurement and Construction, Manufacturing, Retail, Real Estate and Media.
The Offerings
ERP solution assists organizations in automating and integrating business processes across different functions within an organization and provide single source of truth across the organization. Qspear provides consulting, implementation and post implementation sustain and enhancement support for Oracle ERP (E-biz suite and Fusion Applications), Oracle HCM, Fusion HCM and Taleo solutions.
Enterprises are recognizing that customer experience provides them with an opportunity to bolster their businesses and craft new business strategies. To make the most from their relationships with their customers, these enterprises are looking for technology vendors who can help them leverage technology to manage customer expectations. In the era of Cloud applications Qspear provides quick implementation services on Fusion CRM, Oracle RightNow, Eloqua, and Salesforce ( all on-cloud CRM solutions) solutions to build innovative frameworks and holistic strategies that enable sales and marketing teams to monitor performance, make accurate sales forecasts, identify the right target customer and increase customer retention rates.
With IT systems becoming more multifaceted, integration of applications becomes a key requirement for adaption to changing business and customer requirements and to make systems more agile and flexible. Many global IT vendors are not equipped enough to meet the burgeoning integration demands cost effectively. However, Qspear has a team for Business Process Management (BPM) and Service Oriented Architecture (SOA) consultants who make it easy by leveraging Oracle Fusion Middleware technologies in order to achieve complex integrations and business productivity cost-effectively. Some of the major services include Solution architecture, implementation services, middleware based integration and point to point integration. “Qspear strives to act as an IT partner to its customers which helps it grow its customer base in a sustainable manner,” says Rajeev Asija, MD Qspear. Since the start of its journey in 2012, Qspear has served large enterprise customers and won accolades from them in India and overseas, further adds Tumul.

The ‘customer-centric’ Engagement Model
Organizations are acutely aware of the uncertain business climate in which their business operate and the challenges they face while building trust amongst its customers. In fact the diverse needs of organizations’ global customer base at times induce several business risks when it comes to addressing the unique technology and business risks in various geographies. Embracing customer-centric strategies, Qspear with a physical presence in key international locations and an interconnected global infrastructure provides engagement models that are multi-tiered, flexible and yet geographically adaptive. “We are positioned to provide effective solutions for both offshore and onshore clients, thus enabling 24/7 client interface, round the clock service and IT management”, adds Tumul. In addition, Qspear offers a wide range of customized engagement models to address diverse customer requirements across geographies and technologies, promoting higher operational flexibility, extensive scalability, better cost and time optimizations, reduced business risks and smoother process transitions.

The Future Roadmap
Qspear has contrived new plans to invest more on new technologies such as Cloud, Mobility, and Analytics and add its presence in the Middle East, Africa and US markets in addition to serving Indian customers. Moving ahead, the Qspear envisages of becoming world class Information Technology Services Company and concurrently help its customers to create outstanding growth and business value through business process and IT transformation.