CIOTechOutlook >> Magazine >> June - 2015 issue

Jabra: Move freely, Stay connected, be Heard and Hear More with Jabra

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Today, every little thing in business can make a huge difference and even a small rate of UC adoption and user acceptance can become the driving factors behind the burgeoning market of wearables. From recent studies on the impacts of UC, it has been noticed that 80 percent of employees spend more than two hours a day on their phones, wired and wireless headsets, thus revealing the importance of wearables in the office environment. Today, 63 percent of office workers’ job satisfaction depends on the type of phone they are using and hence professionals who use traditional handsets feel the hindrance while performing regular office tasks and would have been more efficient if they were equipped with a headset at work. Wireless headsets are turning professionals more productive, thereby allowing them to move freely, stay connected, hear, and be heard. Although there are several producers of headsets and speakerphone solutions in the market who enable effortless communication for mobile users, office-based and contact centre employees, they at times fail to provide exceptional quality in their products that can perform seamlessly in any working or technological environment. However, Jabra, headquartered in Denmark, is one of the vanguards in the market of hands-free solutions for mobile phones, contact centers, offices and Unified Communications. That communicates the true value of wearables in businesses by providing products of exceptional quality that simply work, in any technological environment and with any way of working. “By working in partnership with the leaders of the telecommunications industry, we ensure that our products are relevant to our customers’ business. We ensure that they actually improve their way of working, by enabling seamless connectivity with their other systems”, says Mark Leigh, President, Jabra Asia Pacific. Today, modern office workers expect to have a professional experience when speaking with their clients. In addition, businesses demand value and low TCO to channelize their UC investments productively. Jabra promises to give them the same by ensuring positive impact on UC adoption and redefining success of UC technologies, thus enabling better ways of communication, collaboration, conversation and concentration.

“Hear More” with Jabra
“If the headset is not comfortable, knowledge workers are not going to wear it for long hours and if users opt out of wearing a headset, organizations’ UC deployment won’t be successful”, explains, Leigh. Allowing the user to experience all the functionalities of its comfortable headsets, Jabra makes sure that the users keep their headsets on without fatigue in order to increase user adoption of UC. Not only does a Jabra headset deliver endless value to businesses, it also gives the additional freedom to leave the desk and move around during phone calls without any hassles. While taking care of the sound quality, Jabra with its noise cancelling technology built into the speakers helps to cut off loud noises and ensures a safe average sound level in the headset to allow employees to have smooth conversations all day long. Further, Jabra’s products proffer employees the freedom to easily switch between phone calls, listen to music and block out background noise to focus on a specific task.

Minimizing the hassles of Hardware Maintenance
When customers implement headset solutions into their organizations, they expect easy execution of updates and maintenance of hardwares without any compatibility apprehensions. In this regard, Jabra makes sure that organizations’ existing headsets remain compatible with major platforms and continue working smoothly regardless of changing laptops, smartphones, softphones, and tablets. Jabra further allows making changes, managing new headsets deployment and updates to meet the requirements of the organization as well as the end users. “Ongoing updates are very sophisticated. Having Jabra Xpress manage this on your behalf saves your organization hours of man time, worry, and additional budget spent on new hardware”, claims Leigh.

The Road Ahead
Jabra believes UC to be a major driving force behind better collaboration, greater productivity and lower infrastructure costs. “Employees with UC benefit from additional flexibility in how they do their work, where they work, a less stressful work environment and a greater sense of job fulfillment”, says Leigh. Despite all the positives, employee adoption of UC is very less and Jabra is all set to introduce UC technology in every workplace and overcome employee resistance for UC through its products and solutions. In the coming years, Jabra intends to connect all modern knowledge economies with UC adoption and acceptance.

Client Testimonial
“While choosing the equipment for our Call center, I came to like Jabra’s offer because of the chance to test various product options in practice prior to the final decision.
An equally important factor was the optimal prize on offer for high quality equipment which suited all our expectations”.
Ms. Jacek Gradzik, Director of Centrum ECOD Helpdesk, Comarch SA

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