The shift towards consumerization of IT weighs profoundly on IT service management. Customers today demand cutting-edge tools, technologies, and easy to use solutions which are adaptable to the changing industry trends. However, very few IT service providers are equipped with the right tools and business solutions which can infuse and operate in diverse customer business scenarios. Gateway Technolabs, headquartered in Ahmedabad, Gujarat delivers high quality IT management services that can operate in diverse customer business scenarios at different scales. A customer retention rate of 85 percent, combined with innovative Collaborative Engagement Models, efficient global delivery models, and dynamic project setups enables Gateway to deliver low cost, and faster time-to-market benefits for its customers.
The company’s financial stability, team of experts and proven IT solutions have propelled innovation into its processes, models and execution practices. Being an ISO 9001:2008 and ISO 27001:2005 certified company, Gateway's expertise spans across Automotive, Healthcare, Print Media and Publication, Gaming, Banking and Finance, Manufacturing and Retail & Distribution sectors. “After establishing cognizance with people from various nationalities, Gateway has been successful in penetrating in the local markets while creating a mesh of business network to traject the productized services seamlessly with a well-conceived go-to–market strategy”, Niraj Gemawat, Chairman & Managing Director, Gateway Technolabs. The company has set up delivery channels which are flexible, affordable and amalgamated with high level of competencies required for engagement. The company has been conferred the prestigious National mSMEcorp Excellence award for its commitment and emphasis to quality in businesses.
It is fundamentally important for IT Service delivery model to have a perfect collaborative engagement model and co-innovation structure that initiates profitable business engagement. Gateway’s delivery models demonstrate a unique combination of best processes and adaptable working methodologies under a strong “governance model”.The company carries out all its strategic engagements and execution of projects in conformance to the standard technology practices.
The company follows an engagement approach under the tutelage of its technology research teams and future solutions engineering practitioners to scale customer business lifecycle process. “This approach avoids any governance issues or overstepping processes without any disruption in the entire delivery setup for a given project engagement”, adds Niraj
Having delivery centers and offices in more than 17 countries, the company embraces SaaS to annihilate the bottlenecks posed by standardized and slow moving change requests to embrace faster release and automated self-managing applications. Realizing the need for a self-sustaining and scalable model to tap the power of global sourcing, Gateway enables its working model into a profitable venture by ensuring shorter time for go-to-market and giving operational readiness through systematic defined and devised processes. Furthermore, the company leverages cloud platform to accelerate the process of placing applications into production environment. Citing “productization” as one of the driving factors of ITSM market, Gateway intends to expand geographically with its cost effective and flexible IT services.