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CIO Review >> Magazine >> October - 2015 issue

DCM Data Systems: Leveraging the power of tools, analytics & cloud to optimise IT infrastructure performance

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With multiple vectors pulling the market in different directions, the Infrastructure Management Services ambit is in a state of tremendous flux. Most Companies possess the physical infrastructure to host their computing resources, however they lack the human and process assets to support round-the-clock SLAs and meet their long-term IT centric business-alignment strategies. IT is a tool that can give them a competitive advantage if they can ensure that it runs smoothly. DCM helps ensure uptime and focuses on continuously improving performance while reducing costs.

DCM’s IT operations started with manufacturing hardware, system software and compilers for the indigenously conceived personal computers. Later with the changing times and advent of branded computers, the company was repositioned into a pure services company. The business was realigned in 2007 with strong focus on IT infrastructure services including monitoring, management, and backup solutions administered onsite or remotely from fully equipped Network Operations Centre (NOC) at Gurgaon and Hyderabad.

With its ITIL based processes,DCM provides services in UNIX/ Linux/VMware, Database, SAP / Oracle Apps, Enterprise Asset Management, Analytics, SIEM, IDAM, MDM and End Point Security/ Compliance management. In these technologies DCM executes projects as well provides complete sustenance services.
In the Cloud, DCM provides specialized services, namely the orchestration of the Cloud using specific tools and business continuity services.

“What makes us different is our flexibility, going the extra mile to accommodate the customer, and adapting our technology capabilities to solve the customer’s business challenges. As an example - our Enterprise Asset Management solution was developed because a client was fed-up trying to respond to audit requirements of software companies” says Animesh J Mathur (V.P- Marketing).

DCM Data Systems – the best is yet to come
With Clients in India and the USA, DCM is currently investing to bring in industry specific solutions.

DCM is focussing on the Telecom industry with services for fault, configuration, administration, performance, security & compliance management using tools like IBM Netcool. In addition in the niche technologies like IPTV, VOIP, they have some of the largest telecom operators in the US, as customers.
DCM has built a solution for Enterprise Asset Management using a combination of Discovery Tools (like BigFix, MS-SCCM) and service desk tools (like IBM Control Desk / Service Now). Similarly, DCM is using analytics to do performance improvement of networks & applications. The IT security team is building solutions to identify vulnerabilities and mitigate risks starting from the end point to the networks and applications.

DCM has standardized the service delivery of IT Infrastructure with state-of-the-art facilities, superior process maturity, high degree of automation, ready access to specialized manpower and domain expertise gathered over ten years; thereby increasing predictability and performance, aligning IT to business needs and reducing costs at the same time.

The company is geographically expanding into newer markets in India and USA and is poised to grow exponentially with its pre-planned blueprint and a cache of Fortune 100 companies.