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CIO Review >> Magazine >> April - 2013 issue

Build a 'Fit for Purpose' IT Team


Tim McCabe has been with Delphi Information Technology as the Director of Strategy and Sourcing since 2006. In this role, he led organization’s restructuring activities as well as the deployment of the global supplier management organization. McCabe is also responsible for the development and execution of IT strategies, performance management, and organizational change management.

Challenges in Technology to meet Enterprise needs in 2013 and Expectations

Using technology to improve our business outcomes by getting the right information to the right people at the right time is one of the biggest challenges we are seeing this year. With our data in a constant state of flux, rapidly filtering and capturing critical nuggets for decision-makers, morphs into a more complex challenge each year. Having an analytics system that captures this data from multiple sources and can turn it around real time is a "must have" for Delphi.
Our top-of-the list item for 2013 is global enterprise-wide collaboration that focuses on marrying "enabling technologies", processes, social media and our people.

From technology providers, our list includes understanding how we do business – how things are integrated between products, services, and processes (e.g., Dell, Cisco, Microsoft, SAP, etc.). Technology providers, especially the traditional hardware and software companies that want to move into service-based offerings, need to understand what it takes to become a successful service provider, delivering industrial grade global-enabled solutions.
The areas in business environment where solutions do not yet exist or not up to the mark, and which if existed, would've made job easier.

The things that keep me awake at night include fortifying our enterprise information security and cyber-security against constantly evolving threats; bringing information from everywhere into a meaningful, real-time consistent view; and leveraging our global footprint to optimize supply chain and logistics.

Technology Trends Impacting Enterprise Business Environment

The trends that will have the most significant impact on our enterprise business environment include business collaboration, agile development, social networking, and 3D printing. Additionally, the Internet and the ability to collect, store and analyze overwhelming volumes of data to enable the enterprise to extract the best insights and make the most agile decisions will have significant positive impact.

My Roles and Responsibilities as a CIO

One of the more important changes to my role as CIO was brought about by the positioning of technology as a true business enabler at the enterprise level. This has broadened the CIO role and responsibilities and provided opportunity to refocus on strategic leadership, guidance, business outcomes, enterprise change management, and business acumen – both within IT and across our enterprise.

Lessons learned as a CIO

I think one of the most important lessons I would share is that you must understand both the enterprise and business you are in. And, you must know what matters most.
Additionally, you must understand and, more importantly, have a voice in the enterprise strategy. The IT team needs to be "fit for purpose" and deliver the requisite services and capabilities that leadership will see as valuable.

You must also have a high reliance on, and a bias for, empirical data. This means basing your decisions on information that is demonstrable and measurable.

Finally, speed and agility matter. You can start small to prove to yourself that the task can be accomplished and accomplished quickly. No one wants to wait six months or longer to determine if an approach will be successful. If you fail, go fast, relearn and start again.