Browse by year

October - 2016 Issue

Cover Story
Author: Suchita Gonsalves
The global market for Customer Relationship Management (CRM) Software market is projected to reach US$48.4 billion by 2020. The Indian market can be as big as a 5B by 2020. Opportunities available for Indian players are about 25 percent of this. But, that segment will grow. Also, as they mature,... more>>

Company Spotlight

By Suchita Gonsalves
A number of organizations do not see the importance or the value of providing employees in the sales and customer support, the type of... more>>

In My Opinion

By Monish Gakhar, IT Head, GEMS
All of us have so often heard of CRM and how this practice is a must have for our business. Organizations are busy gathering and... more>>

20 Most Promising CRM Solution Providers 2016

By CR Team
Connecting with the customer is considered the most important factor for the sales person to win an engagement, be it connecting to his... more>>
By CR Team
Gartner forecasts that CRM is growing to become a $36.5 billion market worldwide by 2017. And it has been gaining momentum in India as... more>>
By CR Team
In today’s business realm, CRM (Customer Relationship Management) has a pivotal role and enterprises, irrespective of their size, adopt... more>>

CIO Insights

By Matthew Kravitz, CIO, DTT Surveillance
How likely is it that you would recommend [brand] to a friend or colleague?” How many times are you asked that a week? The 0-10... more>>
By Sudheer Prabhu, Chief Information Officer, Fullerton India Credit Company Limited
Technological advancements in mobile phones today, have taken customer experience to a different level. In the financial sector,... more>>
By Jiunn Tan, CIO, Ascend One
In the era of media explosion, consumers are being bombarded by messages and advertisements 24/7 across all media and channels. Companies... more>>
By Sven Gerjets, Former CIO, Time Warner Cable
Recently I have been advising a startup called Quantum Metric on their go to market strategy. Their product allows companies to quickly... more>>

CXO Insights

By Samir Duggal, VP, Symphony Teleca
Digital technologies are fundamentally reshaping our environments, and more importantly that of our customers. To serve our customers and... more>>
By Yagnesh Parikh, CTO, ICICI Securities
Over the past few years, the scope of CRM has gradually been elevated to cover various facets of the customer’s behavior. We have... more>>
By Charles Rosenblatt, CCO, Hyperwallet Systems
The most common misnomer in business is that customer acquisition is king. While it’s clearly important to drive cost-efficient... more>>
By Raman Adlakha, Director - R&D, Avaya
Customer experience is not just influenced by the quality of the product or the service that one delivers but also how an enterprise... more>>

On The Deck

CXO Insights

cxoinsight

A 3-pronged framework to ensure smooth...

By Deepak Arora, VP- Technology, Publicis Sapient
cxoinsight

Salvaging the legacy: Tackling Leakages And...

By Himanshu Gupta, COO
cxoinsight

How Machine Vision and Digital Strategy Boosts...

By Bhupendra Bhate, CDO, L&T Technology Services

Facebook

CIOTechOutlook
🍪 Do you like cookies?

We use cookies to ensure you get the best experience on our website. Read more...