The Audio Video industry has become a vital part in the consumer, residential and professional services sectors. In the era of Smart phones and continuous need for Automation, Information technology is changing the way we hear and see things around us with complete focus on faster response time, better quality and enhanced productivity. It goes without saying that the enterprises world over need subject matter expertise who can seamlessly materialize advancements in technologies to swiftly relate them to the needs of consumers. According to InfoComm’s Market Study, India’s pro-AV market is projected to be worth USD 4.9 billion in 2016. As we know, the Indian market looks to undergo significant changes as a result of government initiatives such as digital India; the demand for AV Design Consultancy and System Integrators is undoubtedly growing. Apart from initiatives such as digital India, other enterprises and institutes are also keen to enhance the way they communicate and collaborate. Although, AV Integration service brings significant benefits to enterprises, the industry lacks in terms of readily available skilled resources across the world. Additionally, as new technologies emerge daily; re-education and re-orientation becomes an ongoing challenge and hence enterprises need assistance from such an AV Design Consultancy and System Integrator who has trained and skilled resources.

Right resources to fulfill AV Design and System Integration Requirements
Bangalore headquartered Sigma-Byte AV Solutions which is promoted by Technocrats, has the resources, well-defined processes and in-house skill set team with remarkable capability to execute large scale AV Projects from Design to Handover.

Deepak Sreenivas, Co-Director of Sigma-Byte AV Solutions explains that even though products are available in the market, when it comes to integrating and making them work as a solutions, significant challenge arises. To address them Sigma-Byte AV has fully trained and skilled Engineers who stay on top of the latest technologies and provide a comprehensive solution. “We make sure that Engineers and Designers are trained and certified at multi levels with manufacturers across India and globally, so that they are capable of providing suitable products and integrate technologies as desired by the client,” shares Prakash Gururao, Co-Director of the company.

Sigma-Byte AV team specializes in professional Audio Visual Design Consultancy and System Integration. The service encompasses design, supply, installation, testing and commissioning, support and maintenance of audio visual systems and automation products which is managed by over 200 Technicians, Engineers and Designers spread across India and UAE for providing various Integration services. Sigma-Byte AV team stays in regular touch with Manufacturers to understand their latest features and functionality of new products launched.

Smooth Project Commissioning
After understanding the requirements of clients, the company does the analysis and prepares a functionality statement along with the concept design and preliminary budget. This is further shared to the client. Following the approval process, Sigma-Byte AV team starts coordinating with Architects and Contractors for further installion of equipments at Site. Once the installation is complete, the in-house testing commissioning team verify and validate the system deployed. The QC team will perform QC checks during installation process and just before handing over the Site to Client. A summary of report would then be published to the senior management. “We have dedicated and proficient resources for QC testing and commissioning of equipments. We also make sure that whatever is implemented, top-notch quality is maintained and the testing reports are reviewed by the management for every installation done,” points out Deepak Sreenivas.

Steady Service through Ticketing
Couple of years ago, the company faced challenges in servicing the client immediately when requested as the services were provided by the implementation team. To address this issue, Sigma-Byte AV introduced a separate team of Service Engineers and first ever ticketing system in the AV industry. Prakash Gururao explains that through ticketing system, online support is provided by dedicated resources, wherein the service requests are tracked and ensured that SLA’s are maintained. Once the client raises the ticket online, then SMS will go to the respective service engineer who will later resolve the issue. Owing to ticketing system, this Bangalore based company is able to provide on time service support to the client and can retrieve a complete history of services provided. “We are one of the first system integrators who has implemented ticketing system which not only manages the problem which has been raised at the site, but also makes sure that the problems are resolved within the stipulated time,” adds Deepak.

Prakash further unveils that a handful of AV system integrators emphasize on documentation and Sigma-Byte AV Solutions is one of them.“We provide complete documentation starting from products that got installed in the premises till what cables go from where to where. We go to that level of detailing in our documentation. Tomorrow if someone opens our Handover Document book and refers it for any of the details, they would be able to trace till the last cable which is installed in the room,” emphasizes Prakash.

The Road Ahead
Deepak and Prakash believe that few years down the line there would be more convergence of AV and IT happening in a big way.“We are making sure that our team is constantly geared up towards the IT and AV convergence. This would provide us a wider platform to work for and help our clients to move towards a unified communication needs,” proclaims Prakash. After catering to clients such as TCS, Juniper, VMWare, Walmart, WellsFargo etc., Sigma-Byte AV Solutions envisions being a best-in-class AV-IT convergence company than an audio-visual or an automation company.