Reserve Bank of India had permitted non-bank entities to set up, own and operate ATMs in India. MphasiS, a Managed Services Provider had been awarded the mandate to setup around 14,000 ATMs for and on behalf of PSU Banks in 6 States of India. Considering the volumes involved and end-to-end scope of work, Mphasis approached the Mumbai-based BFSI technology firm, Maximus Infoware (India) Pvt. Ltd., for a duly customized ATM management solution. The proposed solution, integrated with real time feeds from all major EFT Switches used by these banks as well as with real time alerting systems (SMS and Email), embraced all functions of ATM management. Thus, Maximus’s customer was able to set up the planned number of ATMs quickly and thereafter, monitor them easily and effectively, maintaining above-expectation SLAs.

Established by a team possessing extensive experience in IT project implementation, financial services and business process consulting in the BFSI domain, Maximus has been providing valuable Information Management and Business Consulting Solutions to customers in India, SAARC, US, Australia and Middle East North Africa (MENA) for the past years. The entire application stack, comprising a wide range of solutions, for the banking delivery channel management and payment processing, has been developed ground up and these applications adhere to the applicable international and national standards of certification. “Ownership of the source code for applications gives us tremendous flexibility, not only to deliver customised solutions to our customers, but also to implement modifications and new requirements easily and cost effectively.” said V. Shankar, Managing Director & CEO, Maximus.

Keeping in view the rapid growth in smartphone usage and its penetration into remote corners of the country, Maximus had embarked on smartphone-assisted technologies a few years ago and now has Immediate Money Transfer (IMT) System, Immediate Payment Systems (IMPS) and Location Based Solutions (LBS). Maximus’s mobile banking solutions are built on open standards and leverage on the recent technological advances made in the mobility space to deliver last mile connectivity and transaction fulfilment services over GPRS with SMS integration. The solutions offer ease of use, speed of response and convenient touchpoint to BFSI users and integrate seamlessly with other banking software and enterprise applications to provide holistic transaction management experience.

Maximus believes that device monitoring and remote management is a sine qua non for effective managed services. Its monitoring and management suite consists of ATM Health Monitoring, Incident Management, Remote File/Electronic Journal (EJ) Pulling & Content Deployment and Cash Forecasting. “We use sophisticated issue logging and ticketing solution for tracking and resolving all customer issues, which enhances our ability to provide excellent service levels to our customers”, adds Shankar.

Maximus implements the “Make in India” vision of the Government through its innovative and flexible solution suite, which are highly secure. The customer base of the company spans the entire ecosystem from Primary Agricultural Cooperative Societies to PSU/Large Private Banks. The organisation leverages disruptive technologies in the delivery channel and payment services domains to provide enterprise-grade products and services. Maximus plans to forge strong partnerships with leading system integrators across different geographies to expand services across the globe in the future.